Clear answers for parents. Safe, simple guidance for every family.

Last updated September 8, 2026

QuestGrow is a parent-managed routine app. It records earned Screen Time Bank minutes inside the app but does not automatically lock, unlock, or monitor a child’s device.

Start here

If something looks out of date or does not behave as expected, try these steps in order:

Confirm that the parent and child devices are connected to the internet.
Open QuestGrow and return it to the foreground. Home, Approvals, and Child Home refresh when the app becomes active.
Confirm that the correct Guardian is selected in the parent app.
For subscription questions, open Settings > Subscription and tap Refresh Status once.
If the issue continues, contact support@questgrow.app with the Guardian label, device model, iOS or iPadOS version, approximate time, and a screenshot. Do not include a child’s real name or other sensitive information.

Quick answers

A child does not need an email address, password, or separate QuestGrow account.
A family can have up to three Guardian profiles.
Ten tasks is the daily maximum, not a required number. A child may correctly see fewer tasks.
DONE sends a task for parent review. XP and minutes are awarded only after approval.
An approved reward waits safely if Child Home is closed and plays when the child returns.
Parents can delete one Guardian and its child-scoped data without deleting the parent account or other Guardians.
Deleting the QuestGrow account does not cancel an Apple subscription.

1. Accounts, Guardians, and pairing

How the adult account, restricted child experience, and paired devices work.

Who creates the QuestGrow account?

An adult parent or legal guardian creates and manages the account using Sign in with Apple. The adult controls the subscription, Parent PIN, Guardians, tasks, approvals, devices, and account settings.

Does my child need an account or email address?

No. The child uses a restricted paired-device session or an adult-authorized Child Mode. QuestGrow does not ask the child for an Apple login, email address, password, or real name.

Why might my QuestGrow email look unfamiliar?

If you chose Hide My Email during Sign in with Apple, Apple may provide QuestGrow with a private relay address instead of your personal address. Sign in with the same Apple Account to return to the same QuestGrow parent account.

How many Guardians can I create?

A family can create up to three Guardian profiles: Guardian 1, Guardian 2, and Guardian 3. The neutral labels mean a child’s real name is not required.

How do I add and pair a new Guardian?

In the parent app, open Children and choose Add Guardian. Review and confirm the parental notice. The new Guardian will then appear in Children.

Open that Guardian, choose Show Pairing Code, and enter the code on the child’s device. The child then chooses Fire, Water, Air, or Earth. The code is temporary; generate a new one if it expires.

Consent creates the Guardian profile. The parent then opens that Guardian from Children and chooses Show Pairing Code. This extra step keeps device pairing under adult control.

Can one Guardian be paired to more than one child device?

QuestGrow supports one active child device per Guardian. Pairing a replacement device may revoke the previous child session so that two devices cannot control the same restricted session at the same time.

Can my child use my iPhone instead of a separate iPad?

Yes. From the parent app, open the Guardian and choose Enter Child Mode. Full Child Mode hides parent navigation and requires the Parent PIN to return. Preview Child Home is for the adult to inspect the screen without consuming pending rewards.

Can I change the Guardian element later?

The selected element is permanent for that Guardian in the current version. Contact support before deleting or resetting a Guardian if you are trying to change the element, because progress may be affected.

2. Tasks and schedules

What appears on the child’s Today screen and how schedule changes behave.

Why does my child see eight tasks instead of ten?

Ten is the maximum number of active daily tasks per Guardian, not the number that must appear. The default routine contains eight tasks. The total can also vary by schedule, School Days settings, and unfinished carryover tasks.

What does School Days do?

School Days limits school-specific tasks to the selected school days. For example, Do Your Homework or Pack Your Backpack may be absent on a weekend while remaining visible in the parent’s task library or schedule.

How do I add a custom task?

Open Tasks in the parent app, choose the Guardian, and create a custom task using the available preset image and reward settings. Avoid placing a child’s full name, school, address, health information, or other sensitive details in the task title.

Why can I not add another task?

The Guardian may already have ten active tasks for that day. Completed, waiting, in-progress, and Try Again items can count toward the day’s task state. Remove or reschedule an untouched task where available, or wait for the next eligible day.

Why does the parent schedule show more tasks than Child Home?

The parent schedule shows configured tasks, while Child Home shows the active task instances for the current family-local day. School Days, daily limits, task state, and carryover rules can make those counts different without losing the schedule.

I removed or replaced tasks, but the child still sees the old list. What should I do?

Return the child app to the foreground and allow it to refresh. Confirm that you edited the same Guardian that is paired to the device.

A task that is already in progress, waiting for approval, marked Try Again, or completed remains associated with that day so its history is not silently changed. If an untouched task still remains after reopening the app, contact support with the Guardian label and approximate time.

What do START, DONE, WAITING, TRY AGAIN, and COMPLETED mean?

START begins the task. DONE tells the parent that the child says it is finished. WAITING means parent review is pending. TRY AGAIN means the parent returned the same task for another attempt. COMPLETED means the parent approved it.

DONE is not an approval and does not grant XP or minutes by itself.

3. Approvals, confetti, and rewards

Why child feedback and the real reward happen at different moments.

Why did small confetti appear when the child tapped DONE?

The small card confetti is immediate visual encouragement that the task was submitted. It has no sound and does not award XP or Screen Time Bank minutes. The full Guardian reward happens only after parent approval.

When are XP and Screen Time Bank minutes added?

They are added by the trusted approval flow after the parent chooses Approve or Approve All Waiting. A child cannot approve a task or edit XP, minutes, streaks, or shields.

What happens when the parent chooses Try Again?

The same task returns to the child as Try Again. When the child starts and submits it again, it returns to the approval queue. No reward is granted until the parent approves it.

What happens if the child app is closed when I approve a task?

The reward remains pending. When the child next opens Child Home, QuestGrow claims the reward and plays it once. Closing or backgrounding the app should not erase the reward or create a duplicate.

Why did XP increase but minutes did not?

The Guardian may have reached the daily Screen Time Bank cap selected by the parent. Quests can continue to award XP and play rewards after the minute cap is reached, but additional minutes are not added.

Can a reward play more than once?

Each approval creates one reward event. QuestGrow is designed to claim and play it once, even after reconnection. If the same reward appears repeatedly, contact support with the Guardian label and approximate approval time.

4. Screen Time Bank

An in-app family agreement, not an operating-system control.

Does QuestGrow control Apple Screen Time?

No. QuestGrow does not read actual device usage, change Apple Screen Time settings, or automatically block or unlock a device. The Screen Time Bank is an informational record of minutes earned through approved tasks.

Who decides when earned minutes can be used?

The parent does. QuestGrow records the earned amount, while the family decides how and when to honor it using their own rules and any Apple parental-control tools they choose.

What daily limits are available?

The parent can choose a supported daily cap such as 30, 60, or 90 minutes. Approved tasks stop adding minutes when the cap is reached, while XP can continue.

5. Notifications and reminders

Approval alerts, deep links, foreground behavior, and child reminders.

What happens when I tap a Quest Ready for Approval notification?

QuestGrow opens the parent experience, selects the matching Guardian when authorized, opens Approvals, and refreshes the queue. If Full Child Mode is active, the parent destination stays protected until the Parent PIN releases Child Mode.

When the app is already in the foreground, iOS may not present the same banner you see on the Lock Screen. QuestGrow can still update the Approvals badge and queue inside the app.

Why was a notification or approval update delayed?

Delivery depends on the internet connection, Apple Push Notification service, background execution, device power conditions, and notification settings. Reopen QuestGrow to force a foreground refresh. Notifications are helpful alerts, not emergency or child-monitoring tools.

How do I send or schedule a reminder for my child?

In the parent app, open Children, choose the Guardian, scroll to Reminders, and use the available reminder controls. The paired child device must allow QuestGrow notifications.

How do I check notification permission on iPhone or iPad?

Open the Apple Settings app, choose Apps > QuestGrow > Notifications, and confirm that Allow Notifications is on. Focus modes, Scheduled Summary, Low Power Mode, and network conditions may affect when an alert appears.

What does the red dot on the bell mean?

The red dot means at least one item needs the parent’s attention. Tap the bell to open the Needs Attention sheet and see the reason, such as a subscription issue, a selected Guardian that is not paired or has not finished setup, or child notifications being turned off.

Tapping an item opens the relevant parent area. Some issues must be fixed on the child device. For example, only the child device can grant its own QuestGrow notification permission. The red dot clears automatically after every listed condition is resolved and QuestGrow refreshes.

Why did tapping a parent notification do nothing in Child Mode?

This is a security boundary. Full Child Mode cannot open parent-only Approvals. Exit Child Mode with the Parent PIN; QuestGrow can then process an authorized same-family approval destination.

6. Subscriptions and billing

QuestGrow subscriptions are purchased and managed through Apple.

What subscription options does QuestGrow offer?

QuestGrow may offer monthly and yearly auto-renewable plans. The yearly plan may include a seven-day introductory trial for eligible Apple Accounts. The price, currency, tax, trial eligibility, and renewal terms shown by Apple before purchase control the transaction.

What does Active · renewal off mean?

The subscription is currently active until the displayed expiration date, but automatic renewal is turned off. Parent access can continue during the remaining paid or trial period. After renewal is turned back on through Apple, return to QuestGrow and tap Refresh Status.

Why does Home say Subscription needs attention?

Open Settings > Subscription to see the exact status. Common reasons include renewal being turned off, an approaching expiration, a billing issue, or a status that needs refreshing. Tap Manage Subscription for Apple’s current information, then tap Refresh Status in QuestGrow.

How do I cancel or renew?

On iPhone or iPad, open Apple Settings, tap your name, tap Subscriptions, choose QuestGrow, and use the available Cancel or Renew control. If Apple shows an expiration date in red and no Cancel button, the subscription is already canceled.

What does Restore Purchases do?

Restore Purchases asks Apple to restore eligible QuestGrow subscription access for the Apple Account used for the purchase. Sign in to the same QuestGrow parent account and use the same Apple Account that owns the subscription.

Who handles charges and refunds?

Apple processes App Store subscription payments. Billing history, cancellation, payment-method issues, and refund requests are handled through Apple under its rules and applicable law.

Does deleting QuestGrow cancel the subscription?

No. Deleting the app or deleting the QuestGrow account does not automatically cancel Apple billing. Cancel the subscription separately in Apple subscription settings if you do not want it to renew.

What happens to family progress if the subscription expires?

Subscription expiration can limit parent access, but it does not automatically delete Guardian progress, tasks, XP, streaks, or other family data. Status synchronization may take a short time; use Refresh Status after changing a subscription through Apple.

Apple subscription help: support.apple.com/118428

Apple purchase restoration help: support.apple.com/108096

7. Privacy, security, and account deletion

What QuestGrow avoids collecting and how the adult remains in control.

What child information does QuestGrow avoid asking for?

QuestGrow does not require a child’s real name, surname, email address, phone number, birthday, home address, school, photograph, camera data, microphone data, precise location, contacts, or social graph.

Does QuestGrow have chat, public profiles, or advertising?

No. QuestGrow has no public child profiles, child chat, child social posting, third-party advertising, or behavioral advertising. Adult-entered custom task titles stay within the private family experience.

What protects parent-only features?

The adult account, Parent PIN, role restrictions, pairing rules, and server-side authorization protect parent functions. A child session cannot approve tasks, manage subscriptions, delete the account, or edit rewards and progress.

How does QuestGrow address COPPA?

QuestGrow is designed to comply with the U.S. Children’s Online Privacy Protection Act and Rule (“COPPA”) where they apply. QuestGrow uses a parent-managed child experience, provides the signed-in parent with a child privacy notice, requires the parental consent process before child use is enabled, limits collection to the features described in the Privacy Policy, and provides parent controls to review and delete child-related data and stop future collection.

QuestGrow does not use child information for advertising, targeted advertising, cross-app tracking, or public profiles. See the Privacy Policy for the complete notice and contact information.

How do I review or delete one child’s data?

Use Children, Tasks, and Approvals to review the selected Guardian’s progress, task routine, rewards, device connection, and pending submissions. To permanently delete one Guardian, open Children, select that Guardian, and choose Delete Guardian & Child Data.

The confirmed action withdraws consent and deletes that Guardian’s quests, progress, rewards, pairings, child-device access, notifications, reminders, and consent record. The parent account, Apple subscription, and other Guardians remain.

What happens to inactive Guardian and child data?

If neither the signed-in parent nor any paired child device uses QuestGrow for 24 months, QuestGrow permanently deletes every Guardian and all Guardian-scoped child data for the family. The parent account, family record, and Apple subscription record remain so the parent can sign in and start again.

How do I delete my QuestGrow account?

Open Settings > Account > Delete QuestGrow Account and follow the confirmation steps. If the in-app control is unavailable, contact support@questgrow.app from the adult account holder’s email.

Before deletion, separately cancel any Apple subscription you do not want to renew. Account deletion and Apple subscription cancellation are different actions.

What happens after an account deletion request?

After the parent confirms the in-app action, QuestGrow permanently deletes the parent account and the whole QuestGrow family from active systems. A child device whose Guardian was deleted loses access and returns to the device-role or pairing flow when the app refreshes. Limited legal, security, fraud-prevention, dispute, or backup records may remain only for the purposes and periods described in the Privacy Policy.

8. Troubleshooting

Safe steps for refresh, media, storage, performance, and device problems.

Home, Children, or Approvals looks out of date. What should I do?

Confirm the selected Guardian, switch away from the tab and return, then background and reopen QuestGrow. The parent app refreshes Home and Approvals when it becomes active. If the data still differs across devices, record the approximate time and contact support.

Child Home does not show a newly added task. What should I do?

Return the child app to the foreground, confirm the paired Guardian, and wait for the refresh. Check the daily ten-task limit, School Days, and whether an older task is still in progress or waiting. If the new task still does not appear, contact support.

A reward or Guardian animation did not play. What should I do?

Keep Child Home visible, confirm the internet connection, and wait briefly. Pending rewards are claimed only while Child Home is available and are designed to play once. Reopen the app; do not repeatedly approve the same task. If the reward is missing after reopening, contact support.

Why does the first Guardian screen take longer to load?

QuestGrow checks and caches the current Guardian media so later opens use less data and start faster. The first load after installation, an update, or a new Guardian stage can take longer on a slow connection.

Why is QuestGrow using storage?

Guardian animations and backgrounds are cached on the device for reliable playback and lower repeat data usage. Storage can increase as additional elements or stages are viewed.

My device feels warm. Is that expected?

Brief warmth can occur during initial media download, installation, simulator use, testing, or sustained animation playback. A Mac running an iPhone or iPad simulator often becomes warmer than a real device. If a physical device stays unusually hot, stop using the app, allow the device to cool, restart it, and contact support with the device model and iOS or iPadOS version.

The app says there are no active tasks. What should I check?

Confirm the Guardian, the current family-local day, School Days settings, and whether all tasks have already been completed or removed for that day. Add or schedule an eligible task from the parent app and reopen Child Home.

9. Contact QuestGrow Support

Email: support@questgrow.app

Support page: questgrow.app/support

What should I include in a support request?

the adult account email or Sign in with Apple relay address;
the Guardian label and element, such as Guardian 2 · Water;
device model and iOS or iPadOS version;
the approximate date and time of the problem;
the steps taken immediately before it happened; and
a screenshot or screen recording when appropriate.

Please protect the child’s privacy. Do not send a child’s real name, photograph, school, address, precise location, health information, password, Parent PIN, pairing code, or Apple Account password.